This customer issue clearly deserves a top spot on this list. Store restrooms should always be sparkling clean, whether they are open for public use or not. Always check that you have enough paper products, soap and trash receptacles in the bathroom. And make sure to clean it (or have it cleaned) DAILY.
There are many factors that can either increase or decrease the likelihood of making a sale in your flooring store. One of the key factors is each customer’s ability to see that the “front-of-house” is supported by the “back-of-house” operations.
Imagine a restaurant where the waiter handles the orders, oversees the dining room and is responsible for the customer’s experience (FOH = front-of-house). Meanwhile, the chef manages the food preparation, kitchen staff, purchasing, etc. (BOH = back-of-house). Click here to read more.. »
Confirming your customer’s purchase helps to prevent When shopping for flooring have you ever ask yourself the question…”How would this flooring look in a room?” With Tuftex FloorView you can take your own photograph of an existing floor or use a sample or a room setting in the store preview app.
With just a few steps you can have an idea how a small piece of carpet would look in a room.
Tuftex Floorview is very simple to use:
Select a room setting
Select or photograph a flooring sample
Save the photo to your library or send it.
You can photograph a new flooring sample and add to your personal collection or you can choose from a selection of Tuftex carpet styles and install in an existing room scene.
When you’re done…you can save your new photo to your library or send it via email.
We are FOR gratitude and celebration under every circumstance. No matter how many times you fail, the sunrise still comes tomorrow morning. Autumn leaves still radiate brilliance in the fall and lovely flowers grow in the spring. No matter what befalls you, the world is still a beautiful place. Click here to read more.. »
Introducing a new signature shag from Tuftex Carpets of California — only available to Tuftex dealers. This stylish and highly original design accessory will be the center of attraction in your showroom.
Inspired by the colors and light reflecting qualities of luminescent gemstones and metals makes “Bling” perfect for your carpet and area rug needs…
The magical blend of nylon and polyester accents creates a unique and harmonious color line mix. The twenty-four (24) color palettes are designed with four distinct accent yarns, each with its own special color combinations known as pearl, diamond, bronze and amber. These color palettes will allow you to easily coordinate with other finishes in your customers home… The new BIG thing… BLING!
When buyers are ready to buy, they will tell you, but often they are not easy to understand.
There are many times during a presentation when it is not only appropriate to close the sale, but necessary. When customers are ready to buy, they will let you know.
The biggest danger in additional dialogue, is not recognizing a buying signal…you might accidentally prevent the customer from purchasing.
Customer: This rug is the most beautiful I have ever seen.
Salesperson: Isn’t it? It is constructed with ANSO nylon fibers.
Customer: Oh, never mind. I was looking for a Stainmaster product. My sister told me that she was so happy with it.
If you want to understand buying signals, you have to realize that they generally come after the value has been established. In the example above, you may have not done this…however, without the value, she might just be asking questions. Click here to read more.. »
If she doesn’t buy because she thinks the carpet lacks value, she’s letting you know you haven’t met her needs.
Have Mr. and Mrs. “Be-Back” been to your store yet? I’m sure you would remember them. They really liked the carpet you showed them, and “they’ll be back”, probably, along their friend Mrs. “Bring-My-Husband”.
When you hear one of these objections, you have to know that they are just stalls, not the real reason for their objection. Your customer just feels uncomfortable or embarrassed to tell you the real reason why she’s walking away. Click here to read more.. »
Many people don’t think of their homes as ‘noisy’, but if there’s a lot of activity in the home, including a constantly running t.v., this overall noise level can actually be a threat to concentration and a cause of stress. In fact, children from more noisy homes do suffer ill effects from this type of sound pollution that include less cognitive growth, delayed language skills, increased anxiety, and impaired resilience, according to a Purdue University professor.
Many studies have been conducted to study the effects of noise pollution on health and wellness, and the results have shown that noise pollution can negatively impact you.
Carpet helps absorb sounds. Adding a cushion pad beneath your carpet reduces noise even further. Carpet also works as a sound barrier between floors by helping to block sound transmission to rooms below. And carpet on stairs helps mask the sound of constant foot traffic.
Carpet is capable of holding significant quantities of soil, dust, etc., without appearing very dirty. It has been demonstrated that carpet is quite efficient at keeping allergen and other small particles such as pollen out of the air. In fact, data from a Swedish government study indicates that when use of carpet declined, the number of people reporting allergy problems increased. Click here to read more.. »